Service Advisor (Electrical)
Company: Orion Talent
Location: Goodyear
Posted on: October 20, 2024
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Job Description:
Position Details:
--- Title: Service Advisor (Electrical)
--- Locations:
o Mountain Top, PA (near Scranton / Wilkes-Barre)
o Goodyear, AZ (west suburb of Phoenix)
--- Travel/Schedule: You generally will work standard day-shift
hours Mon-Fri, though plenty of optional overtime is available
--- Compensation: -$25/hr - $28/hr
o Bonuses/Additional Compensation: salary increases every six
months (typically around $1.00/hr - $1.50/hr) for first three
years; annual incentive bonus (-7% - 10%)
--- Benefits: Company offers an industry-standard, comprehensive
benefits package that includes Medical / Dental Insurance; Life /
AD&D Insurance; Flexible Spending Accounts; Short- and
Long-Term Disability; Vacation/Vacation Purchase; 11 annual
holidays; Tuition Assistance; 401K with employer match; etc
Position Description: In this role you would be responding to
customer requests regarding parts, sales, warranty issues, and
technical support on all products provided by CornellCookson. You
will focus on service efforts by quickly responding to incoming
requests via phone, email, text and others, providing extraordinary
customer service. Some specific responsibilities include:
--- Provide superlative technical service and support to
customers.
--- Improve customer relationships and customer satisfaction.
--- Process parts orders and provide parts pricing for repair
orders for all products.
--- Place orders and generate job sheets to be sent to the shop to
manufacture product to fill order requests.
--- Troubleshoot installation issues over the phone and take proper
measures to resolve.
--- Handle product-related issues, troubleshooting, warranty
replacement components, and provide extraordinary customer
satisfaction.
--- Assist in other areas as necessary and work cooperatively with
others to help achieve departmental and organizational goals.
In order to be successful in this role, you MUST have an outgoing,
customer-service personality. You will be interacting with
customers regularly so patience, good communication and
problem-solving skills and technical savvy are critical for
success. You should have strong electronic / electrical
troubleshooting skills (up to 460V), and a strong grasp of
schematics, blueprints and other technical documents.
Keywords: Orion Talent, Goodyear , Service Advisor (Electrical), Professions , Goodyear, Arizona
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here to apply!
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