SENIOR LOAN SERVICING REPRESENTATIVE

Company: Wells Fargo
Location: Chandler
Posted on: November 19, 2024

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities, you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.About this role:Wells Fargo is seeking a Senior Loan Servicing Representative as a part of Consumer and Small Business Banking. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .In this role, you will:Supports SBA post booking servicing work including preparing documentation and submitting SBA purchase demand kitsmonitoring for receipt of purchase funds, monitoring SBA exception reporting, updating E-Tran, preparing, monitoring, and tracking of conversions request, submitting charge off requests, support requests, clear balance requests and other various support activities.Additional Collections Support work within the team includes charge off holds, charge off reversals, payment history updates and hardship maintenance requests.Required Qualifications:4+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationExcellent computer skills to include 10-key, Word, and Excel for WindowsDesired Qualifications:Ability to navigate multiple computer systems, applications, and utilize search tools to find information. (ECARs, FDR, AFS, CPS)Effective critical thinking and problem-solving skills with a focus on understanding customer requestsKnowledge and understanding of document research and reviewAbility to navigate multiple computer systems, applications, and utilize search tools to find informationExcellent verbal, written, and interpersonal communication skillsAbility to work in a fast-paced environment with excellent attention to detail and quality standardsAbility to manage a pipeline of work from assignment to completionAbility to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environmentAbility to work independentlyKnowledge and understanding of loan documentation.Posting End Date:19 Nov 2024*Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number:R-414101

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