Residences Concierge
Company: Marriott International, Inc
Location: Paradise Valley
Posted on: October 23, 2024
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Job Description:
Additional InformationPart-Time
Job Number24182799
Job CategoryRooms & Guest Services Operations
LocationRC Residences Paradise Valley, 7000 E. Lincoln Drive,
Paradise Valley, Arizona, United States, 85253
SchedulePart Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY - Respond to Residence owners' and their guests'
requests for visitor information, special arrangements, or services
(e.g., transportation, reservations, dry cleaning) by making
arrangements or identifying appropriate providers. Respond to
special requests from Residence owners and their guests with unique
needs and follow up to promote satisfaction. Gather, summarize, and
provide information to Residence owners and their guests about the
property and the surrounding area amenities, including special
events and activities. Announce all visitors, contractors, etc. to
Residence owners before allowing them to go up and permit access to
only authorize visitors and implement into the key track system.
Answer, record, and process all calls, messages, requests,
questions, or concerns. Contact appropriate individual or
department (e.g., Engineer, Bellperson, Housekeeping) as necessary
to resolve call, request, or problem. Understand and assist with
owners' reservation services (HRS). Assist with scheduling of the
elevator for move-in/out for Residence owners/tenants. Assist with
Bell/valet services for owners when requesting for their vehicles.
Perform Lobby Ambassador tasks. Review shift logs/daily memo books
and document pertinent information in logbooks. - Report any
incidents, accidents, injuries, and unsafe work conditions to
manager; and complete safety training and certifications. Follow
all company policies and procedures, ensure uniform and personal
appearances are clean and professional, maintain confidentiality of
proprietary information, and protect company assets. Welcome and
acknowledge all Residence owners and their guests according to
company standards, anticipate and address service needs, assist
individuals with disabilities, and thank others with genuine
appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and
completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested. Adhere to the highest standards of The
Ritz-Carlton service excellence. - PREFERRED QUALIFICATIONS
Education: - - - - - - - - - - - - - - -High school diploma or
G.E.D. equivalent. Related Work Experience: - - At least 1 year of
related work experience. Supervisory Experience: - - - -No
supervisory experience. License or Certification: - - - - None -
MIRJ -Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.At more than 100
award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest
stays with us, the experience stays with them. Attracting the
world's top hospitality professionals who curate lifelong memories,
we believe that everyone succeeds when they are empowered to be
creative, thoughtful and compassionate. - Every day, we set the
standard for rare and special luxury service the world over and
pride ourselves on delivering excellence in the care and comfort of
our guests. - Your role will be to ensure that the "Gold Standards"
of The Ritz-Carlton are delivered graciously and thoughtfully every
day. The Gold Standards are the foundation of The Ritz-Carlton and
are what guides us each day to be better than the next. It is this
foundation and our belief that our culture drives success by which
The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality. As part of our team, you will learn and
exemplify the Gold Standards, such as our Employee Promise, Credo
and our Service Values. And our promise to you is that we offer the
chance to be proud of the work you do and who you work with. - In
joining The Ritz-Carlton, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become the best
version of you.
Keywords: Marriott International, Inc, Goodyear , Residences Concierge, Hospitality & Tourism , Paradise Valley, Arizona
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